shipping and return

 

Shipping & Returns:

Welcome to My Scent Studio by Latif Sons

Thank you for choosing My Scent Studio by Latif Sons. We are committed to providing a seamless shopping experience and ensuring that your fragrances reach you safely and promptly.

Shipping Policy:

Delivery Coverage

We currently deliver across Pakistan.

Order Processing

  • Orders are processed within 1-2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

  • Major Cities: 2-4 business days

  • Other Areas: 3-5 business days

Delivery times may vary due to weather conditions, public holidays, or courier service delays.

Shipping Charges

  • Free Shipping for all our orders

  • Standard shipping charges may apply to orders for customization.

Order Tracking

Once your order has been dispatched, tracking details will be shared via WhatsApp, SMS, or email (where applicable).

Returns & Exchange Policy:

At My Scent Studio, customer satisfaction is our priority. Due to the personal nature of fragrance products, returns and exchanges are accepted only under specific circumstances.

Eligible for Return or Exchange

We may accept returns or exchanges if:

✅ An incorrect product was delivered

✅ The product arrived damaged or leaking

✅ The product is defective upon arrival

✅ Items are missing from the order

To qualify:

  • Requests must be submitted within 3 days of receiving the order.

  • The product must remain unused and in its original packaging.

  • Supporting photographs may be required for verification.

Non-Returnable Items:

For hygiene and product integrity reasons, the following items cannot be returned or exchanged:

❌ Opened perfume bottles

❌ Used products

❌ Products damaged after delivery

❌ Returns based on personal fragrance preference

❌ Products purchased during clearance or promotional sales (unless damaged or incorrect)

Refund Policy:

If a return request is approved:

  • Refunds will be processed within 5-7 business days after inspection.

  • Refunds will be issued using the original payment method where applicable.

  • Customers may also opt for:

    • Product replacement

    • Store credit

Shipping charges are non-refundable unless the error occurred on our side.

Damaged or Incorrect Orders:

If your order arrives damaged, leaking, or incorrect:

  1. Contact us immediately.

  2. Provide your order number.

  3. Share clear photographs of the product and packaging.

  4. Our team will review your request and provide a suitable resolution.

Why Shop With Us:

✅ Premium Inspired Fragrances

✅ Long-Lasting Performance

✅ Secure Packaging

✅ Fast Nationwide Delivery

✅ Dedicated Customer Support

✅ Quality-Focused Products

Frequently Asked Questions:

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available in most serviceable areas across Pakistan.

How can I track my order?

Tracking information is provided once your order has been dispatched.

Can I exchange a perfume if I do not like the fragrance?

Unfortunately, we cannot accept returns or exchanges based on personal scent preferences once a product has been opened.

How long does delivery take?

Most orders are delivered within 2-7 business days depending on the destination.

Contact Us:

My Scent Studio by Latif Sons

📱 WhatsApp: +92 311 5887 650

📧 Email: info@myscentstudio.com

🌐 Website: myscentstudio.com

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